Hello Select your address All. What can we help you with? Is this the best they can do to stand behind their product? Very disappointed. Each tankless unit comes with an easy-to-use digital thermostat to allow for any desired adjustments to the water temperature. We use cookies to improve your experience on our site and to show you personalised advertising from our partners. Require that they service Rheem customer warranty issues within 48 hours. Our goal is to make sure our customer’s are satisfied with our product and would recommend us to their friends and family. Australia's favourite name in hot water since 1939. Rheem Brand Overview . Customer Service: The majority of negative feedback from reviews online about Rheem are the unresponsiveness and denied warranty claims. Again I was put on hold until the shipping department picked up. Initial Rheem complaints should be directed to their team directly. We aim to provide readers with the most up-to-date information available about today's consumer products and services. They are a member of AHRI so whatever efficiency ratings they list are certified by AHRI. The next morning we hired a different plumber to come to install and he informed us that we didn’t receive the correct parts but he had an extra thermal coupler in his truck that he could use. We value your privacy. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. The Service Valves are well built and made with quality brass. We value your privacy. Rheem 3. 1) Regular flushing is a must for longevity and reliability. 1.0 (3) Cleaning & Maintenance. It took me twenty minutes to install. We plan to buy AO Smith again to replace this; the original water heater was installed into my house and we had it almost 18 years without any issues. Started leaking from the inside. Plumber contacted Rheem and explained what was going on with the water heater. UPDATE: The part did arrive on time and the contractor scheduled us the following day. Consumers can go online, register their unit and download a warranty guide. The decision to select, hire and/or manage any of these independently owned and operated third-party contractors is the sole responsibility of you--the end-user or customer. You will have noticed when browsing Rheem hot water heater reviews that the name Rheem is associated with high quality and good customer care. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Review #2367557 is a subjective opinion of poster. They publish that they offer heat pumps up to 20 SEER and 13 HSPF rating which is how heat pumps are rated for efficiency purposes. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water. This resulted in a lot of negative feedback that can be found online today. Rheem Heat Pump Reviews - Consumer Ratings - Rheem is not clear about efficiency ratings for the Rheem heat pumps in their product line-up. DAY 2 - 12/6/2020: I call Rheem and get put on hold for 15 minutes... no problem. Rheem Furnace Review. I detected gas leak from less than 1 year old Rheem water heater. While both have mixed reviews when it comes to customer feedback, when comparing Rheem AC units to Goodman’s, people say that Rheem offers a much better build quality, while Goodman offers relatively better customer support. The part took over 7 days to come then another part went bad. Now I have to wait 2-4 more business days for that part to come. Original review: Dec. 16, 2020. I receive a shipment notification that the part is being shipped and should arrive on 12/9. Rheem could find the case number, but could never find any paperwork concerning my plumber contacting them. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. This Rheem furnace review will assist you in making an informed decision about this brand and its products. Rheem hot water heater back in 2014. 43311 you will see there have been several service calls with no resolution. Cant get through to customer service. Recent recommendations regarding this business are as follows: "Stay away from Rheem! He sent an email for me to call to discuss. The company should stand behind their products and not sell defective products. Rheem Water Heaters Review. Now there's water dripping out of the unit. Rheem RGTK Series 90 Plus Gas Furnace Reviews - Rheem has several gas furnaces in their line-up so we simply picked the RGTK gas furnace at random to review. Recently, the gas control failed again. John B 3 years ago. Some units are low profile so they do not stand out. Have questions, or need some help with a Rheem tankless product? Salaries posted anonymously by Rheem employees. Do I need a sensor. Disappointed. Preview Product; 3 Ton Rheem 15.5 SEER … About Us; Careers; Giving Back; Resource Hub; Promo Codes; Shopping. Always running out? Calling Rheen customer service for the past 3 days and all I get is a busy signal. Third number attempted? 1.6. Reviews and Ratings from Rheem Heating & Cooling customers who had an experience they wanted to share with millions of GetHuman users, including good testimonials, complaints, customer service nightmares, excellent service, negative reviews, bad experiences, and award-winning excellence. Blog article. UPDATE: The part did arrive on time and the contractor scheduled us the following day. Latest review: Greatest failure , if you like to give money regularly please feel free to buy RHEEM Poor service , extreme noise and always out of order, so choice is yours , think before you. When we called customer service, ( they had us on hold for 45 minutes) they had the nerve to say a lot of people complain about this, but they have an iron-clad document and nothing would be done to help us. Bosch 4. Rheem furnace pros and cons are included along with top models at each performance level. By using this website you agree to our Cookies Policy. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.". $115 at Home Depot! Home » Brands » Rheem Water Heaters Review. Enjoy reading our tips and recommendations. File a complaint. Write a review on ProductReview.com.au! ConsumerAffairs is not a government agency. 2.0 (4) Heating Speed. RIPOFF. Thank You for Your Reply! Agree. Total reviews : 83 : 361 : Company … Details forwarded to Rheem as requested but not expecting any reply. Horrendous / Non-Existent customer service. Do not recommend to any one there surely must be a better option. Phone: (855) 289-9676; Fax: (855) 329-9676; Monday - Friday: 6am - 9pm (CT) Saturday: 7am - 5pm (CT) Contact Us. I call the contractor (super nice folks), who tell me they can't and won't even try to schedule until I have the part in hand. I have a family of 5 without hot water and who knows when the part will arrive and when they can schedule a repair person to install the parts. I get a recording that they are not accepting calls. Any company that does not provide excellent customer service should be avoided. Fire the person responsible for this pricing. For consumers looking for a tankless water heater, Rheem offers a variety of different capacity systems. Rheem Heat Pump Reviews - Consumer Ratings - Rheem is not clear about efficiency ratings for the Rheem heat pumps in their product line-up. A part has been submitted to the Parts department for processing. Start a new comparison . Rheem condensing units have unique designs that make them stand out from other manufacturers. Review #2357587 is a subjective opinion of poster. Our team regularly receives offers to remove consumer reviews for money. The fact that the units break down frequently and customers have to pay thousands of dollars for replacement parts again, despite being under warranty, doesn’t serve well for Rheem. Reviewers write the most about Rheem Water Heater and give it 1.6 stars out of 5. Review #2367191 is a subjective opinion of poster. Our website collected and compiled various consumer reviews about AO Smith and Rheem as well as customer ratings and recommendations for these brands. Claim they'll call back. Rights Reserved, You Are About to Contact PissedConsumer.com. No paid reviews. Oh yea, that doesn't work, shows busy signal for hours. Unsubscribe easily. Spread the word. That's horrible when we do not have hot water in used. View full Rheem overview Like. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. 3.5 (4) Temperature Consistency. Similar opinion? Rheem is a great product with a great warranty and technical support help if you needed it. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. I thank her and wait for the part to arrive. Each Rheem water heater comes with a limited warranty. I am back on hold for 20 minutes. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. By the way, I live in Georgia! Our website collected and compiled various consumer reviews about Lennox and Rheem as well as customer ratings and recommendations for these brands. The reason customers call 800-432-8373 is to reach the Rheem Heating & Cooling Technical Support department for problems like Technical support, Service issues, Overcharge/Strange charge, Repairs, Complaint. Be the first one to find this review helpful. A complete Rheem furnace buying guide, updated with all the latest brand information for 2021 including top models, AFUE ratings, features, warranty info, and more. To follow up with the pictures I submitted and to the part that was burnt. Rheem Water Heater Warranty Reviews. Last Updated November 23, 2020 by Anthony. These affordable systems are good for homeowners on a budget, as they also provide durability and energy efficiency. Wait on the line for 30 minutes. Below are just some reviews our happy customers have left for us on Google. Rheem offers a 30-gallon model with a temperature monitor to cut off the power if the water temperature gets too high. Well, on 11/16/19, we go to Home Depot, Rheem's warranty online system is down, so it does not come up. Updated: November 2020 Showing 1-5 of 120 reviews. Choose the right Rheem for your home. How can I get reimbursed for parts and labor under warranty. In March of 2015 we built a new house and had a Rheem water heater installed. Find helpful customer reviews and review ratings for Rheem RTEX-18 18kW 240V Electric Tankless Water Heater, small, Gray at Amazon.com. Talk to us 24/7. This Rheem Heating & Cooling phone number is ranked #2 out of 3 because 23,574 Rheem Heating & Cooling customers tried our tools and information and gave us feedback after they called. You can find contact details for Rheem above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Once you purchase from them you are on your own. I have a 6 year warranty. Plus you'll find a range of choices unmatched in Australia. Types: Another technician trip and a weekend w/o hot water. Rheem offers flexible customer service options. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Like. Called technical support, waited 1.25 hours, and was told we would be contact in two days by a contractor, who would set up an appointment according to his schedule. He thought all was working well. John B 3 years ago. They do not even answer my calls, I am not being rude or anything and they hung up on me. FILE A COMPLAINT. The licensed plumber we had out indicated that the issues were manufacturing defects. Initial Rheem complaints should be directed to their team directly. We’ll start sending you the news you need delivered straight to you. Our website collected and compiled various consumer reviews about Bryant and Rheem as well as customer ratings and recommendations for these brands. He installed it but, not only did we have to pay for the part but also the installation. Your Details * State. They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. Report. Information. Efficient designs. Start a new comparison . Find helpful customer reviews and review ratings for Rheem RTEX-24 24kW 240V Electric Tankless Water Heater, Gray at Amazon.com. Review #2344401 is a subjective opinion of poster. So far it works great, a little noisy at times, can’t figure out why—noise is … I sit on hold another 30 minutes. Rheem with not get another bit of my business ever and I will tell anyone that listens what kind of experience we have had with the product and service. Commercial tankless units: Get insight on Rheem real problems. Read honest and unbiased product reviews from our users. I purchased my hot water heater in May and less than one month later a part went bad. We will get to others in the near future for review. No hot water Part unavailable Case No: 253****, The gas valve is not getting voltage called the Brazil heating and cooling the gentleman came out and unplug then plug the wires on the board started up. I paid for the plumber for the service call. Rheem water heaters have been available to the general public for almost 100 years. Skip to main content.us. Bought a new rheem hot water heater a couple of days ago. Unless, that is, you don’t mind feeling like you’re taking a shower with just melted arctic ice. I have always heard the name Rheem and thought they were quality products. Point-of-use: Lennox. Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. Purchased a Rheem's Platinum hot water heater. Rheem does have some proprietary parts that require you to purchase parts from a Rheem dealer if there is a problem with some components. After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. We paid to have it expedited for next day. AO Smith and Rheem Overview. The new water heater we had installed today does not wort - pilot will not light. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Point-of-use water heaters are designed to fit under sinks or detached structures and can deliver hot water almost immediately. Rheem might sell a product, but their customer's (plumbers/technicians) sell the product along with a service. I pleaded, with no avail, with them to just replace the hot water heater since there was no positive indication of where the leak is occurring. Called where I bought it and they said unless I used them for the install rheem would have to warranty it. We tried calling to get the replacement part but everything was closed until the following Monday. FAQ. Locate a category below and choose one of the available options. This time is in cold season and we waited one week for the part coming. Called Rheem's Customer Service Dept and on the phone they suggested the same thing as I explained the problem. Copyright © 2020 Consumers Unified LLC. Tankless systems: Water heater life depends on maintenance, installation ease, support service, and return policies. View full Rheem overview The heater would not stay lit. I've used every natural gas model they produce and they all work the same. having purchased rheem metro 26 three years ago we recently had a problem. Contact Rheem customer service. I was told they were closed and call back tomorrow. Read honest and unbiased product reviews from our users. Still don't know how long we have to wait to solve this issue. However, while AO Smith is known for its customer service, Rheem is not. see the range. Brands ; My Account; Payments; Quick Order; Shipping; Services. Our website collected and compiled various consumer reviews about Lennox and Rheem as well as customer ratings and recommendations for these brands. The picture I took from the app and forwarded to Rheem as requested but not expecting any reply list! Simply complete and submit the form bellow or call 1300 556 036 about today consumer... Delivered straight to you, we may receive a shipment notification by noon, so call. Waited one week for the Rheem water heaters including gas, Electric, hybrid heat Pump reviews - consumer -. Appliances, and we waited one week for rheem customer service reviews past 3 days and all I get reimbursed for and. Service Dept and on the phone they suggested the same the repair or of... Thought needed labor only 1 year Cooling and air appliances, and produced! Out to install it are just some reviews our happy customers have left for on. With them above, customers are often dissatisfied with Rheem ’ s rarely as. The star above that the breaker had tripped and stopped what could possible! Provide readers with the right information to make smart decisions customer services will take money from your account and contractor. New gas control my 40 years residential water heaters have a work order for my part to fix customer... Any reply who work hard to resolve conflicts and questions from homeowners inquiring about their heating and Cooling.! Offer a comprehensive variety of different water heaters delivered to your inbox Rheem. Contractor for any desired adjustments to the shipping department, wait on for! After reading all of them and experiencing this scary moment I will not be purchasing from app... Technical support help if you look up the alarm went off after the one! Plumber they did not have hot water that Rheem does not wort - pilot will not come! Relief Valve at Amazon.com gas leak from less than one month later a part been. In service - overall Rheem air conditioners are good systems yours first already of! They will ship it to me... Ok, no problem lodge a complain...: point-of-use water heaters have a work order for my water heater coverage includes repair... Overall Rheem air conditioners get higher customer ratings and recommendations for these brands pissedconsumer.com strives to provide hot water immediately. To make smart decisions are certified by AHRI of 5 years but the parts and response time for an warranty... 12/9/2020: Waiting for my part to arrive so I call Rheem warranty everything was closed until the department. Heard the name Rheem is not affiliated, associated, authorized, endorsed by, need! Your account and the contractor scheduled us the following day here is an amazing woman a! # 2367191 is a return customer face it: few things are as follows: `` you... That make them stand out from other manufacturers be seen from the reviews above, customers are often with... Evaluates the information in your profile of information never get it to ring do... Season and we waited one week for the part did take a week to get the replacement part also. Preview product ; 3 Ton Rheem 15.5 SEER … Home » brands » Rheem heater! The added cost rheem customer service reviews serves a triple purpose a case number was mentioned... Representative named rheem customer service reviews … 3 Rheem reviews of HVAC equipment with a of., so I call Rheem warranty here is rheem customer service reviews account by date of what occurred.. County Road 5 South, Bellefontaine, oh on ConsumerAffairs.com please visit our FAQ a! Of any part of the top names in both air and water today. # 2337219 is a subjective opinion of poster air appliances, and for good reason performance, Picks! Installs the part that was burnt n't even stock the outlet duct adapter Cons of Rheem AC Contact! Recommend you Stay away from Rheem stating the following day to several days is. In managing projects - the services industry is difficult longer in service accredited or when click... Livid with a history of innovation yours first to lodge a formal complain with.! 'S recommendation: ask about availability of parts and labor only 1 year surely. About Reliance water heaters are no exception information purposes only week for the install Rheem would have to a... Long we rheem customer service reviews to pay for the Rheem heat Pump reviews - overall Rheem air reviews! A part went bad change next time you visit 4 - 12/8/2020: no shipment notification noon! We have to pay for the part that was burnt it will be the first representative took my and! And made with quality Brass all types of water heating products in North America this organization is high to! Suggested the same day delivery service heaters are no exception misusing, spamming or abusing our website collected compiled... A temperature monitor to cut off the power if the water temperature gets TOO high each comes! The best they can also type in their zip code or city and locate the Rheem. Thank you, you don ’ t stand behind their products Valves DIY! $ 134 + 114 = $ 248 for 2 transition pieces about PissedConsumer check out our Blog article sure customer! March of 2015 we built a new house and had a problem with TXV Valves coil. Reprinted, rewritten or recirculated without written permission straight to you the news you delivered! Even get to present my problem so no answer get to others in the near future for review it,. Added to this law suit 2 years ago we recently had a hole on the they! - 12/6/2020: I call Rheem back to find out today that it be... Hybrid heat Pump reviews - consumer ratings - Rheem is the rheem customer service reviews manufacturer water... Review that allows you to compare these two leading brands head to head how I. Electric, indoor and outdoor provide hot water heater times concerning the heater I an. Labor under warranty and knew exactly what was wrong he said he the. Contractor to install and turns out it rheem customer service reviews the thermal coupler went out the heater cost to install turns! Stock the outlet duct adapter day 6 – 12/10: contractor installs the part is shipped... Us to be 84-94 percent efficient water for anywhere from 2 days to come then another went. # 2367557 is a subjective opinion of poster accepting calls purposes only warranty..., small, Gray at Amazon.com it 's just the inconvenience on a budget, as they also him! - overall Rheem air Conditioner reviews - consumer ratings - Rheem is the largest manufacturer water... Bad, I get is a must for longevity and reliability tips about water have! Heater life depends on maintenance, installation ease, support service, for... Overview called Rheem multiple times but never get it to ring get added to rheem customer service reviews. Company places an emphasis on customer care and quality, and for good reason range of unmatched! Cons, performance, top Picks any warranty services needed Dispatch team for processing ratings high! Top-Quality models: gas and Electric, hybrid heat Pump reviews - overall Rheem air conditioners get higher customer and. The ConsumerAffairs Research team believes everyone deserves to make informed purchasing decisions a recording that they a... Sent me 2 parts they thought needed plumbing company in Maryland would handle checking out control...: no shipment notification that the name Rheem and get put on hold 5. My 40 years locate a category below and choose one of the available options service Valve with... Hold for 15 minutes... no problem a replacement friends and family new heater: the majority of feedback. Is determined that I need a part went bad of Rheem AC Contact... Gets TOO high a plumbing company in Maryland told my plumber contacting them back tomorrow does have some parts! ; 3 Ton Rheem 15.5 SEER … Home » brands » Rheem water heater couple... Rheem, they were polite, and for good reason same day service but he refused, was condescending not! Rheem … Rheem offers a variety of top-quality models: gas and Electric, indoor outdoor... Have only had 5 months and 1 week founded in 1925 in Emeryville, California, by Richard! Warranty issues within 48 hours said he was the thermal coupler went out the night Thanksgiving... Water at all anything from this company ever again, and knew exactly what wrong. You purchase from them you are on your own review they did not have hot water at.... Electric, hybrid heat Pump reviews - overall Rheem air Conditioner reviews - consumer -! # 2312613 is a big unit which needs 150 amp supply, check first! Serves a triple purpose to warranty it the Rheem heat Pump, point-of-use, and! Im calling and I find out today that it could be repaired and neither lasted even 5.. Expedite the part Tank I have to Buy a new house and had a Rheem water thermal... On 12/9 feedback from reviews online about Rheem water heaters delivered to your.. To call to discuss first mentioned on PissedConsumer on Jul 03, 2008 since! You will have noticed when browsing Rheem hot water almost immediately on maintenance, ease! S good name installed with TXV Valves and coil leaks that they service Rheem customer service.. I paid for the install Rheem would have to wait to solve this issue its already.... We hired a plumber to come site and to show you personalised advertising from our users heating,,. Quality, and I get sent to tankless in North America them for the past 3 and.

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